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“Robin ensured that his input was constructive and well argued and did not impose his views on other panellists, but gave time for the points to be thought through.”

“Robin took particular care to ensure the Registrant, who was representing himself, understood the purpose and nature of each stage of the proceedings”

“Robin created an environment where each panellists views were listened to with respect and thought about with great consideration”

“Robin […] was clear about how to reach well reasoned decisions by giving people the time to express their views in an inclusive way”

“Robin actively encouraged panellists to contribute to the reasoning of the written determination thus ensuring that it fully explained how we had reached our decision”

Panel member feedback from 17/8/12